July 7, 2014 — -- intro: Emergency dispatchers who handle 911 calls are often the first to hear of unfolding disasters, even horrors, as panicked or terrified callers try to explain what's ...

Johnny Bowman Jr., owner of Bowman’s Auto Air, told 911 operators after he got into a shootout with Semmes police inside his ...

Overlooking the Phoenix skyline sit some of the city's most important first responders. 911 operators work all hours of the day, listening to people on their worst days. "You're helping citizens on ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

A 911 operator assists a roadside baby delivery on New Year’s Day, earning applause from Culpeper County officials.

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

What the operator did next will melt your heart. — -- An elderly man who'd just returned home after months in the hospital said he was hungry, had no food and no one to turn to for help. So he ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...