With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.

As a manager or executive at a small business, “Six Sigma” is probably not on your to-do list. Yet this proven methodology for quality improvement, developed at Motorola in the early 1980s and ...

The business world is experiencing a transformative era driven by rapid evolution of artificial intelligence (AI) technologies. This is an opportune moment for business leaders to rethink their ...

The Ben Graham Corporation, world-recognized leader in process improvement, has announced the release of Business Process Charting 6.0 - Professional Edition flowcharting software. The Graham ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...