Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

The new CX-5 could soon gain an off-road variant as the brand weighs customer demand for a more rugged compact SUV ...

Previewed by the MINAGI concept at the 2011 Geneva Motor Show, the CX-5 is Mazda’s first series-production model to receive the Kodo design language and Skyactiv technologies. In production since 2012 ...

Ford is turning to its softer side to improve the customer experience, or CX. Ford this spring is rolling out an airline-style rewards points program and is training call center reps to be friendlier ...