Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Call recording is a feature that almost everybody wants on their phones, but for some reason, Android manufacturers haven’t adopted this feature yet. Thankfully, Android device owners can also try out ...

Google Pixel phones have various call recording features, but they were limited on a regional basis until November, when Google expanded basic call recording worldwide. Now, Pixel users can record ...

Google’s long-awaited call-recording feature is finally rolling out to Pixel phones, starting with Pixel 6 and newer models on Android 14. The Phone by Google app now includes a dedicated Call ...