As businesses try to do more with less and respond to economic pressures, they are naturally interested in reducing costs by improving processes throughout their organizations. A number of ...

If you’re curious as to what Defects Per Million Opportunities (DPMO) means, how to calculate it, what its benefits are, and how best to use it for understanding the performance of your process, read ...

Quality improvement (QI) in health care is an activity in which intentional change in processes and systems of care is attempted in a methodical, reflective and iterative manner in order to improve ...

The old adage of learning from your mistakes isn’t just good advice for people; it applies to healthcare organizations as well. When hospitals make mistakes in the ...

Almost two decades ago, the landmark report “To Err is Human” compelled healthcare to address the large numbers of hospitalized patients experiencing preventable harm. Concurrently, it became clear ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Humankind has been focused on quality and quality improvement for centuries, and much progress has been made in virtually every arena of society. With some exceptions, quality of life is better than ...

From required Centers for Medicare & Medicaid Services (CMS) and Centers for Disease Control and Prevention reporting to Agency for Healthcare Research and Quality (AHRQ) indicators, hospitals now ...

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

Low- and middle-income countries (LMICs) report disproportionally worse cancer mortality. Current global cancer control efforts focus predominantly on expanding access to multimodality treatment for ...

Physician burnout is a frontline challenge of US health care, with estimates suggesting a burnout rate approaching 50 percent among practicing physicians. The organizational drivers of burnout in ...

Continuous electronic monitoring with telemetry is an important hospital practice for monitoring patients who are at high risk of serious cardiac events. Unfortunately, it is often overutilized. When ...