As businesses develop their IT budgets for 2023, with the specter of an economic slowdown looming, artificial intelligence (AI)-related projects will figure prominently in the discretionary spending ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows. A long time ago, all it took to run an IT ...

New integration streamlines meeting coordination within the help desk workflow, allowing technicians to focus on critical tasks and improving client satisfaction for MSPs. The integration between Pia ...

The main uses for Jira Service Desk have been IT help desks, HR, and compliance, but the use cases are broader still. Once these software products are adopted, we believe they become integral to the ...

Since its launch, the Apple iPad has defied criticism and claims that it is a mere consumer toy unsuited for legitimate business. Companies of all sizes are embracing–or at least considering embracing ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Freshdesk is a fast-growing, Software-as-a-Service ...

Hiver offers a Gmail-integrated help desk solution that enhances email-based customer support efficiency. While it excels in automation and analytics within a familiar interface, users should consider ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

The main uses for Jira Service Desk have been IT help desks, HR, and compliance, but the use cases are broader still. Once these software products are adopted, we believe they become integral to the ...