NPR's Mary Louise Kelly talks with co-authors Marjorie Ingall and Susan McCarthy about their new book Sorry, Sorry, Sorry: The Case for Good Apologies. It is January ...

The issue of terrible apologies is a widely accepted truth, and it's a sentiment that resonates with anyone who has been on the receiving end of one. However, poorly crafted public apologies, riddled ...

There are many uses of the word sorry. There’s the genuine and heartfelt apology. We also know the sarcastic one that fuels an argument like igniter fluid (“So sorry I can’t read your mind!”). Don’t ...

Why is it that so many apologies ring hollow? Instead of bringing healing and solace, hapless attempts to express regret just make things worse. Marjorie Ingall and Susan McCarthy—whose website ...