How is it that two people can see the same thing and have a completely different understanding of what happened? Two leaders can look at the same numbers, hear the same news or face the same challenge ...

Until recently I thought I was rather tall. Well, maybe not tall, but certainly not short. I don’t have anything against short people. It’s just that I didn’t realize that I am a short person. I’ve ...

Regardless of how people personally view another person, they also are aware of how that person sees themselves, as well as how they are generally perceived by others, research concludes. Though we ...

Over the last several months, we have had the opportunity to engage with our clients, to check on the pulse of their world, and share an open dialogue through virtual roundtables. These intimate ...

Some say America is finally entering a post-racial age, one in which people of all races have equal opportunities. But scientific studies show racial prejudices persist. Researchers have found some ...

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too ...

AMES, Iowa – Stephen Biggs noticed something missing from the conversations on campus about race and the Black Lives Matter movement. No one was talking about the influence of implicit bias, so the ...

image: Research by Brittany Solomon found that, regardless of how people personally view another person, they also are aware of how that person sees themselves, as well as how they are generally ...