Vocantas and HR1Systems (HR1) today announced a strategic partnership designed to elevate the next generation of Ultimate Kronos Group (UKG) Ready product ecosystem. UKG Ready product is the #1 ...

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Valuing employees goes a long way in delivering a superior customer experience. Casey's did a systemwide rollout of AVA (Automated Voice Assistant), a conversational AI voice ordering system powered ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.

SAN FRANCISCO, March 17, 2026 /PRNewswire/ -- eTip Inc., the best-in-class end-to-end digital tipping, gratuity management, and workforce engagement platform purpose-built for the hospitality and ...

DALLAS--(BUSINESS WIRE)--Prolucent Health®, a leading provider of enterprise-wide healthcare workforce optimization software and services, today announced it has raised $11.5 million in new funding.

AI is fundamentally re-engineering how work is done, who does it, and why. From AI-assisted nursing tools enabling healthcare providers to serve more patients to robotics improving retail fulfillment ...

LAKELAND, Fla. — Publix Super Markets here will implement the BlueCube Workforce Optimization suite from RedPrairie, Milwaukee, Red Prairie announced Friday. The system will provide scheduling ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...