Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just ...

Dispatchers say they have recently seen an increase in callers who are not ready to answer essential questions, like the ...

AI voice assistant Aurelian is helping 911 call centers handle non-emergency calls like noise complaints and lost wallets Aurelian is already live in over a dozen U.S. cities The AI aims to free up ...

First responders around the state have a new advantage when responding to emergencies, thanks to upgrades happening to dispatch systems around Connecticut. Dispatchers in Norwalk are the latest to get ...

Southeast Communications Center (SECOMM) is the central dispatching agency for nearly every agency in Benton and Franklin ...