The D.C. Circuit’s reversal of the Federal Communications Commission’s (“FCC” or “Commission”) pronouncements as to “the precise functions that a device must have capacity to perform for it to be ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

In one of the first major decisions after the Supreme Court's Facebook v. Duguid decision, a federal district court in South Carolina (the "Court") has ruled that the Aspect predictive dialer is not ...

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

Predictive dialer hardware still grabs by far the largest share of the market. Brian Huff, technology analyst at New York, NY-based research and consulting firm Datamonitor, says that 68% of the ...