When a toddler comes home from daycare with a fresh bruise, most caregivers brace for a quick explanation at pickup, not a ...

Amazon is developing 911 call centers operated by AI across the country. NBC News’ Gadi Schwartz tours an emergency call center to see how the technology works and ...

A child care facility at the heart of Nick Shirley's viral video alleging fraud in Minnesota has a history of violations, according to the Minnesota Department of Human Services. A Minnesota ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...

How Did a Single Scam Uncover a €700 Million Criminal Network? International authorities have taken down a crypto fraud and money-laundering operation that moved more than €700 million across multiple ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Attorney General Pam Bondi wasted little time in saying the Department of Justice would follow his call to investigation any connnections between Democrats and disagraced financier Jeffrey Epstein.

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

NASHVILLE, Tenn. (WTVF) — U.S. Immigration and Customs Enforcement (ICE) may be planning to open a “National Call Center” in Nashville to help law enforcement locate unaccompanied migrant children for ...