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I have been trying to programmatically run Conversation Bot created in Dialogflow using Python. In This process I am trying to override the default summarization prompt being used for the DataStore ...

(WHTM) — Pennsylvanians can receive faster, more accurate and more conversational support when seeking assistance with unemployment benefits. The Pennsylvania Department of Labor & Industry (L&I) ...

A Google outage on June 12 disrupted several applications, including tools used by the healthcare industry. Affected services included Vertex AI Online Prediction, Dialogflow CX, Agent Assist and ...

Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...

A startling milestone has been reached in Florida's war against the invasive Burmese pythons eating their way across the Everglades. The Conservancy of Southwest Florida reports it has captured and ...

Have you made a call into a contact center lately and gotten a prompt like this, “I’d like to text you a link to guide you through (your interaction). Is that all right?” This text-based response as ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Vigneshwaran Jagadeesan Pugazhenthi, a visionary Technology Architect, has profound expertise and a strong foundation in contact center technologies. Specializing in Call routing, IVR systems, and ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. AI chatbots are being used by ...